Frequently Asked Questions
Your Questions, Answered with Love
Do you have a minimum order price? Not at all, lovely! There's no minimum order amount here. Feel free to choose just what calls to you, big or small.
Do you ship worldwide? No, unfortunately, for now, I only ship within Australia. But who knows what the future holds!
Do you have a physical store I can visit? My sacred space is actually entirely online, so you can pop in and explore the magic anytime, day or night, from wherever you are!
Do you have a refund policy? Yes, my policy is guided by the Australian Consumer Law, as detailed on my Disclaimer Page. It's all about ensuring fairness and peace of mind for you.
Do you have Gift Vouchers? Absolutely! Gift Vouchers are available – the perfect way to share the gift of spiritual discovery with your loved ones.
What payment options are available? For your convenience, I offer PayPal and Direct Deposit options.
How do I choose which crystal is right for me? Ah, this is the beautiful part! Crystals actually choose us. They instinctively know which ones we need the most on our journey. I encourage you to close your eyes, visualise the crystals you might be drawn to, and simply ask which one, or ones, are meant for you. Then, be present and listen for their gentle call!
How do I care for my crystals once I receive them? Your beautiful crystals love a little tender care! While they're generally quite resilient, many benefit from regular cleansing. You can gently clean them with a soft cloth. For energetic cleansing, popular methods include moonlight baths (especially during a full moon!), smudging with sage or palo santo, or placing them on a selenite charging plate. Avoid direct sunlight for prolonged periods, as some crystals can fade, and keep them dry unless specified!
Can I use essential oils on my lava stone bracelets? Absolutely! That's one of the magical benefits of lava stone. Simply add a drop or two of your favourite pure essential oil directly onto the porous lava beads. The scent will naturally diffuse throughout the day, offering you aromatherapy benefits wherever you go.
Do my crystals come with information? Yes, indeed! All the crystals that join you will arrive with special information detailing the amazing energies and wisdom of these beautiful beings.
Do you cleanse and charge the crystals before sending them? Yes, absolutely! Every crystal and tool that leaves Crystal Earth Spirit Healer is lovingly cleansed and charged with positive intentions before it embarks on its journey to you. This ensures that your new treasures arrive with their purest energy, ready to connect with you immediately.
How is my order sent? If you're lucky enough to be within 10km of Coldstream, I offer local delivery personally! Otherwise, your precious parcel will be sent with love via Australia Post, and you'll receive a tracking number so you can follow its journey.
How long will my order take to arrive? Once your payment has been joyfully received, your order will be posted within 24-48 hours. I'll send you an email notification with your tracking number as soon as your parcel begins its journey to you.
What if I need help after my purchase? Your journey with my items doesn't end after delivery! If you have any questions about caring for your items, understanding their properties, or anything else related to your purchase, please don't hesitate to reach out. You can contact me directly via email at crystalearthspirithealer@gmail.com, or send a message through our Instagram or Facebook pages. I'm always happy to assist you.
What are your contact details? You can always connect with me and our beautiful community on social media by following Crystal Earth Spirit Healer on Instagram and Facebook. Or, if you prefer, you can reach out directly via email at: crystalearthspirithealer@gmail.com.
Any other questions? If anything else comes to mind, please don't hesitate to reach out. I'm always happy to help and answer your questions!