Frequently Asked Questions

1. Do you have a minimum order price? No minimum order price however, there are certain shipping specials for example currently : if you spend over $100, from anywhere in Australia you will receive free shipping by quoting the coupon code SDTN7P18Z3LU at the checkout.
2. Do you ship world wide? No, unfortunately I only ship within Australia.
3. Do you have a physical store, I can visit? My store is an online store only, however, you can purchase from my store anytime online.
4. Do you have a refund policy? My Policy is as stated in the Refunds and Returns Policy under the Australian Consumer Law as detailed my Disclaimer Page.
5. Do you have Gift Vouchers? Yes, Gift Vouchers are available.
6. What payment options are available? Paypal and Direct Deposit options are available.
7. How do I choose which Crystal is right for me? Crystals actually choose us. Crystals know which ones we need the most. You can visualize the crystals you may have in mind and ask which one or ones you need, and they will call your name, be in the present moment to hear their call.
8. Do my crystals come with some information of the crystal or crystals? Yes, all of the crystals come with information providing the details of the amazing beings that have joined you.
9. How is my order sent? I provide local delivery within 10km's of Coldstream otherwise your parcel is sent via Australia Post and you are provided with a tracking number.
10. How long will my order take to arrive? Once payment has been received your order will be posted within 24-48  hours. You will receive notification of when your parcel has been posted via email with the tracking number.
11. What are your contact details? You can contact me on social media by following Crystal Earth Spirit Healer on: instagram and facebook, otherwise you can email me on: crystalearthspirithealer@gmail.com
12. Any other questions? If you have any other questions feel free to contact me and I will answer all questions within 72 hours.